Privacy Policy

Introduction

Welcome to https://propello.com. This site is owned and operated by NE USA, Inc (“we,” or “us”). This Privacy Policy governs your use of our website, email, text messaging, other forms of electronic messaging, offline activities, in-person events, and third-party partners or vendors, hereafter referred to as the “Site.”

We understand that your data is important to you and that you care about how your information is collected and used. We have compiled the information below to explain how we gather, use, and store your information. Please read through this policy carefully. Your use of this Site indicates your consent.

This Privacy Policy is organized into the following sections:

Information we collect
How we collect your information
How we use your information
How we share your information
How we protect your information
Age limits for children
Correcting or updating your information
Specific California resident rights
Updates to this policy
Contact information

Information We Collect

Defining Personally Identifiable Information

Personally identifiable information is any information collected by us or provided by you that with reasonable efforts could be used to identify you. Personally identifiable information includes the information you give to us directly, the information we automatically collect, and when applicable, information supplied to us by third parties.

Specifically, we may collect the following types of information:

information that directly identifies you such as your name, age, postal address, email address, and phone number;
order and billing information such as payment information, shipping address, and billing address;

information from surveys, contests, and questionnaires such as your age, date of birth, gender, interests, lifestyle, income, race, hobbies, employment history, educational history, and social media details;
information you share in our public forums through photographs, comments, uploads, feedback, reviews, testimonials, and original content;
information regarding your requests for appointments, services, or assistance;
information about your geographic location;
information about your purchases on our Site;
analytics about you as a user such as the type of device you use, your internet connection, and your preferences; and
analytics about you as a user such as the type of device you use, your internet connection, your phone number, and your preferences, which may include additional metadata like photos, address information, video, and audio files on your mobile phone with your permission.

Please note that the Site does access geolocation information about where you are when using the device.

How We Collect Your Information

We collect this information in the following ways: directly from you; automatically using technology like cookies, web bugs, and other web technologies; and directly from our partners and vendors.

Information Directly From You

As you use the Site, information we collect directly from you includes information provided in response to our direct request for your name, age, postal address, email address, and phone number. We may also collect information that you provide in correspondence with our company. In addition, when you fill out a form, complete a survey, sign up for an email list, make a purchase, share content, leave a comment on one of our boards, or engage in other similar interactions, you are directly providing us with your personal information.

If you decide to register for an account with us to access additional resources, services, and goods on our Site, you will be asked to complete a form requesting information such as your name and email address in order to create a user account. You will be given the option to upload a photograph for your account.

Your information may become public if you share content or opinions on public areas of the Site. Any contributions you post as a user are at your own risk. As a company, we may restrict access to certain portions of our site, and you can control certain privacy settings by logging into your account, however, we strongly encourage you to carefully consider what you share publicly and with whom you share it. If you share information publicly, we cannot guarantee that third parties will not have access to the information.

Information Automatically Collected Using Technology

Our Site uses cookies, web beacons, log files, and similar technologies to automatically collect information about who you are and how you use our Site. Cookies are small files stored on your computer that contain information and are used to track information as you navigate different sites. These technologies work together and collect information about

the type of device you are using,
browsers you prefer,
domain names you may access,
your activities on the device, and
your IP address.

These technologies do not collect personally identifiable information but may be used in conjunction with other information gathered. Over time, we may also collect information about your other activities online and combine this information for the purposes of behavioral profiling.

Do Not Track

Browsers and devices allow individuals to send “do not track” signals to websites. If you would like to refuse some or all of the browser cookies, you can set your browser preferences accordingly. Please note that disabling cookies may cause portions of the site to be inaccessible or function incorrectly.

Information From Third Parties

In some instances, we may receive information from our third-party partners and vendors about our users. We may also incorporate third-party marketing and analytic services, such as Google Analytics, to help us analyze how our Site is being used.

Our Privacy Policy only governs NE USA, Inc’s use of your information; however, we may use these third-party services to analyze and enhance your experience.

How We Use Your Information

We collect and use information from you for the following purposes:

to operate and maintain our site
to present our content to you through our site
to communicate with you
to fulfill our obligations to you as presented when you provided the information
to notify you about changes to our site
to enhance and optimize your experience
for any other purpose within your consent

In some instances, we also use information to contact you about goods and services that you may find valuable; however, if you would not like to receive information about ongoing promotions or tools we believe are relevant to you, please contact us at hello@propello.com or update your user preferences accordingly.

Targeted Advertising

When you visit our site, the data collected by cookies during your visit may also be used to advertise to you. The analytics from your visit help us understand what may be of interest to you. You can opt out of or modify these advertising methods by visiting the following sites:

You can also visit https://optout.aboutads.info to control the collection of web data on your computer and to opt out of additional targeted marketing.

How We Share Your Information

Though we do not sell or disclose the personal information we collect in the ordinary course of our business, we may share your data with third parties in accordance with the purposes described above. Additionally, in the course of business, if we buy or sell business assets or participate in a company sale, merger, reorganization, or dissolution, the data we have collected may be part of such business transfers.

Below is a nonexhaustive list of some of the partners and vendors we use to provide our services and conduct business:

Google Analytics. Google Analytics is a tool used to discover user demographics and behavior. You can reference Google’s privacy policy regarding how they handle information collected by visiting https://policies.google.com/privacy.
Google Adsense. Google Adsense is an advertising program created by Google that allows website owners to display ads on their websites. You can learn more about Google’s policy for handling information collected by visiting https://policies.google.com/privacy.
Stripe. Stripe is a payment processor for online businesses. Its policies regarding data collection are outlined here: https://stripe.com/privacy.
Square. Square is a payment processor for businesses. Its policies regarding data collection are outlined here: https://square.com/privacy.
Shopify. Shopify is a commerce platform that we use to power our online store. Read Shopify’s privacy policy at https://www.shopify.com/legal/privacy to better understand how this company handles your data.
Squarespace Analytics. We use Squarespace analytics to understand website traffic and activity. For more information about how Squarespace manages your data, visit https://www.squarespace.com/privacy.

This list is subject to change at our discretion. If you would like more information about our third-party partners, please visit their specific privacy policy pages that describe their practices.

How We Protect Your Information

As a company, the protection of your information is important to us. We have designed and adopted technological and organizational procedures to safeguard your data. It is important to note that while we make efforts to protect your data, security measures are not impenetrable. As a result, we cannot guarantee the absolute security of any information collected or transmitted to our Site. By using our Site, you consent to the transmission of your data at your own risk.

Additionally, if you have registered for an account on our Site, you should not share your password or username with any other third parties. It is your responsibility to keep this information confidential.

Age Limits for Children

Children under the age of eighteen are prohibited from accessing the Site. Additionally, we do not use our site to knowingly collect personal information from children. Please contact us if you learn or have reason to suspect that a child under the age of eighteen is using the Site. We will take prompt action to delete any personal information about the child.

Correcting or Updating Your Information

If you discover that inaccurate information about you has been collected, or if you would like to update the information we currently have, please contact us via email at helllo@propello.com, or by mail at Propello, 1105 Nueces Street, Austin, TX 78701.

Specific California Resident Rights

This section is only applicable for individuals who reside in California and should be read in conjunction with our entire Privacy Policy. If you are a California resident, you have the right to

obtain additional information about “personal information” (as defined in the California Consumer Privacy Act (CCPA));
request that we disclose certain information collected, used, disclosed, and sold about you;
request deletion of your personal information; and
opt out of the sale of your personal information.

The information covered by these specific rights is information that could be reasonably linked to you. It excludes information that cannot be reasonably linked to you.

To help you better understand our practices, the chart below describes the categories of personal information collected, the sources of this information, how we use this information, and with which third parties we have shared this information within the past twelve months.

Categories of Information Collected

Sources of Information

How we use this information

Third parties to which we have disclosed this information

Identifiers

Directly from you

Social media network partners

Device technologies

Service provider partners

To fulfill our obligations to you as presented when you provided the information

To notify you about changes to our site

To enhance and optimize your personal experience

To inform you of goods and services you may find valuable

For marketing and advertising purposes

To identify flaws and bugs within our system

To comply with security, fraud, and legal requirements

Social media network partners

Device technologies

Service provider partners

Governmental entities

Customer Records Personal Information

Directly from you

Social media network partners

Device technologies

Service provider partners

To fulfill our obligations to you as presented when you provided the information

To notify you about changes to our site

To enhance and optimize your personal experience

To inform you of goods and services you may find valuable

For marketing and advertising purposes

To identify flaws and bugs within our system

To comply with security, fraud, and legal requirements

Social media network partners

Device technologies

Service provider partners

Classifications of information protected under California or federal law

Directly from you

Social media network partners

Device technologies

Service provider partners

To fulfill our obligations to you as presented when you provided the information

To notify you about changes to our site

To enhance and optimize your personal experience

To inform you of goods and services you may find valuable

For marketing and advertising purposes

To identify flaws and bugs within our system

To comply with security, fraud, and legal requirements

Social media network partners

Device technologies

Service provider partners

Commercial information

Directly from you

Social media network partners

Device technologies

Service provider partners

To fulfill our obligations to you as presented when you provided the information

To notify you about changes to our site

To enhance and optimize your personal experience

To inform you of goods and services you may find valuable

For marketing and advertising purposes

To identify flaws and bugs within our system

To comply with security, fraud, and legal requirements

Social media network partners

Device technologies

Service provider partners

Internet or electronic network activity information

Directly from you

Social media network partners

Device technologies

Service provider partners

To fulfill our obligations to you as presented when you provided the information

To notify you about changes to our site

To enhance and optimize your personal experience

To inform you of goods and services you may find valuable

For marketing and advertising purposes

To identify flaws and bugs within our system

To comply with security, fraud, and legal requirements

Social media network partners

Device technologies

Service provider partners

Geolocation data

Directly from you

Social media network partners

Device technologies

Service provider partners

To fulfill our obligations to you as presented when you provided the information

To notify you about changes to our site

To enhance and optimize your personal experience

To inform you of goods and services you may find valuable

For marketing and advertising purposes

To identify flaws and bugs within our system

To comply with security, fraud, and legal requirements

Social media network partners

Device technologies

Service provider partners

Professional or employment information

Directly from you

Social media network partners

Device technologies

Service provider partners

To fulfill our obligations to you as presented when you provided the information

To notify you about changes to our site

To enhance and optimize your personal experience

To inform you of goods and services you may find valuable

For marketing and advertising purposes

To identify flaws and bugs within our system

To comply with security, fraud, and legal requirements

Social media network partners

Device technologies

Service provider partners

Education information

Directly from you

Social media network partners

Device technologies

To fulfill our obligations to you as presented when you provided the information

To notify you about changes to our site

To enhance and optimize your personal experience

To inform you of goods and services you may find valuable

For marketing and advertising purposes

To identify flaws and bugs within our system

To comply with security, fraud, and legal requirements

Social media network partners

Device technologies

Service provider partners

Governmental entities

Consumer inference information

Directly from you

Social media network partners

Device technologies

Service provider partners

To fulfill our obligations to you as presented when you provided the information

To notify you about changes to our site

To enhance and optimize your personal experience

To inform you of goods and services you may find valuable

For marketing and advertising purposes

To identify flaws and bugs within our system

To comply with security, fraud, and legal requirements

Social media network partners

Device technologies

Service provider partners

To exercise your right to make requests regarding your personal information, please contact us via email at hello@propello.com, or by mail at Propello, 1105 Nueces St, Austin, TX 78701. We may take steps to verify your identity before providing the requested information.

Updates to This Policy

We may update this policy from time to time. If any updates are made to this policy, they will be posted here. Additionally, if material changes are made to this policy, we will notify you via a notice to this Site, and registered users will receive an additional email. Please check this page frequently for updates.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our services, please contact us via email at hello@propello.com, or by mail at Propello, 1105 Nueces St, Austin, TX 78701.

Effective Date: September 13, 2022

Personal Data Processing Policy

As a user of NE USA, dba Propello, products and services, you should have a good understanding of how we process your personal data. Below is an overview of how we work to ensure that you can be confident that your personal data is always processed correctly and securely.

What is personal data?

Personal data is any information which, alone or in combination with other information available to you or to someone else, can be linked, directly or indirectly, to a natural person who is alive. For example, name, email address, IP address and various types of electronic identities. Photographs and films of people, or a person's voice, are examples of other common personal data.

What is meant by the processing of personal data?
Processing means anything that can be done with personal data. For example, collecting, recording, storing, reading, compiling, copying, transmitting and publishing.

What does Propello use the personal data for?

We store and use (process) the personal data you provide to us, such as name, address and email address, only to administer the customer relationship and to improve and facilitate your use of the service. Your data will never be disclosed to others for marketing or other use without your prior consent.

Where does Propello store personal data?

We always ensure a high level of security for the processing and storage of personal data wherever it takes place. At present, we have our servers in the EU. Should we choose to store information or engage in cooperation outside the EU, we will ensure that the relevant provider complies with the applicable regulatory framework and that all security requirements that we ourselves follow are complied with.

What are your right to know what personal data Propello is processing?

As a customer of Propello, you can contact us at any time to access your personal data. You also have the right to have your personal data deleted, provided that it is not needed for Propello to fulfill its obligations or for legal reasons. In cases where a school, municipality or other legal entity has signed a contract with us, we will follow the instructions applicable to Propello as a data processor under the data processor agreement signed. This means that Propello may refer you to the party that is to be regarded as the principal and data controller of your personal data.

How secure is my personal data with Propello?

Propello ensures that both physical and digital security is always high. Propello's services allow administrators and teachers to access personal information about users under their contract. Personal information relating to users is only available to Propello employees whose job duties require such access and they must use high-security encrypted transmission to access the data. In addition, we have an authorization system that provides access to information only to those whose duties require it. This applies both to passwords and electronic keys to access the services and to the services Propello uses to manage our users. All computers with access to personal data are kept up-to-date and protected by antivirus/malware software.

Which of Propello's subcontractors have access to personal data?

Some of Propello's suppliers have access to personal data information in order to provide services to Propello, such as suppliers providing CRM, email management, payment and customer support tools. All suppliers comply with the applicable GDPR regulations. Propello always ensures that contracted subcontractors who are given access to personal data, in the US and abroad, have a sufficiently high level of protection for the secure handling of these data. In all cases, personal data processor agreements are drawn up which further ensure that the supplier complies with the high security requirements set by Propello and complies with the directives issued with regard to the handling of personal data. If you, as a principal, would like to know which suppliers Propello uses, please contact us.

How long is personal data stored?

A fundamental principle of the General Data Protection Regulation (GDPR) is that personal data must not be kept longer than is necessary for the purpose of the processing, and therefore collected personal data must be deleted from all storage locations as soon as the data is no longer necessary or otherwise relevant. If you have purchased directly from us, we will store your contact information and method of payment in accordance with applicable regulations and security requirements in order to provide you with continued service and to respond to queries etc. If we are acting as a data processor, we will comply with the rules regarding the storage of information as set out in the contract between us and the principal.

Who can access my personal data?
Only Propello's authorized personnel are given access to and may process personal data relating to Propello's users and customers. As a learning material customer of Propello, you can choose which of your users will be given access to personal data of your other users. Users' personal information is, of course, never shared openly.

How do users consent to Propello processing personal data?

When creating an account, or logging into the service for the first time, the user is asked to accept Propello's terms and conditions. This is necessary to enable the correct handling of personal data and to ensure the protection required for the processing. If the terms are not accepted, the service cannot be used.

What applies when Propello acts as a data processor?
As a large part of Propello's users' personal data is processed and stored in our services as a result of contracts signed through its principals, Propello is to be considered a processor and Propello processes the personal data in accordance with a processor agreement. Propello must always, when processing personal data as a processor, comply with applicable law and the restrictions and conditions of processing arising from the processor agreement.

Whom can I contact at Propello regarding the processing of personal data?

If you have any unanswered questions about Propello's handling of personal data, please contact us at hello@propello.com and we will help you. You can also contact the Data Protection Authority (IMY) if you have any concerns about our handling of personal data.

Cookie Policy

At NE USA, Inc., dba Propello (hereinafter, “NE”), we are committed to transparent communication about the way our website collects information from users. Our Privacy Policy, located at https://propello.com/privacy-policy, describes and governs our data collection and processing practices. This Cookie Policy specifically addresses how we use various technologies. The cookie technologies covered in this policy include cookies, flash cookies, pixels, web beacons, and other related data files customarily used by most websites today.

About Cookies

NE uses what is known as cookies and other similar technologies to see how NE's digital services are used and to customize the user experience. Cookies consist of small text files and are a very common tool on the Internet. The cookie files are read and stored by the browser on the equipment used to visit the websites. NE's customers and registered users consent to the use of cookies. Users can set their browser to block cookies and can delete cookies already stored. Logging in to ne.se requires the user to accept cookies, without this, the service cannot be used.

On our promotional pages, web shops and other pages where we can learn about our customers' and visitors' interests in our products, cookies are used to customize content and advertising, to provide social media features and to analyze traffic. In such cases, any use of such cookies will be clearly indicated on the relevant website. We share information about such use of these pages only with trusted social media, advertising and analytics partners.

An overview of the cookies we use can be found in the section below.

We use cookies on our site for the following purposes:

track website traffic
store and manage user account data
capture location and IP addresses
assist in e-commerce functionalities
prefill reoccurring fields on our site
provide redirects to various portions of our site

Third-Party Cookies

The cookies stored when you visit our site may also include third-party cookies. Third-party cookies are stored by other parties and are used primarily to track a user’s browsing history. Third parties may also use cookies to provide advertising to you across various sites.

We and our advertising partners use cookies to personalize advertising and show relevant ads to those who have previously shown interest in our products. For example, we use Google's various features for, among other things, personalized advertising. You can opt-out of Google's advertising features and other Google Analytics features using the Google Analytics Opt-out Browser Add-on.

For example, we also use some of Facebook's advertising features. You can change how Facebook uses information based on your activities on websites or apps outside of Facebook for advertising purposes in Facebook's Ads settings.

Permanent Cookies and Session Cookies

There are two types of cookies. One type, called a "permanent cookie", saves a file that remains on the visitor's computer. It is used, for example, to tailor the website to the visitor's preferences, choices and interests, to customize external advertising and for statistical tracking. The second type is called a "session cookie". While a visitor is on a web page, it is temporarily stored in the visitor's computer memory. Session cookies disappear when you close your browser. Our website uses both permanent and session cookies. We use both types of cookies for our advertising to make it more relevant to users and more valuable to NE. They are used to enable the selection of ads based on what is relevant to the user, to improve reporting on different campaigns and to prevent ads that have already been shown to you from being shown again.

We use session cookies for our visitor statistics. Websites often collect information about what users do during a visit. This can include which pages users visit most often, and whether users receive error messages on certain pages. We use session status cookies to improve our offerings and website so that users have a better experience on the web. If you block or delete these cookies, you can nevertheless use the site.

We also use session cookies to keep you logged into the service. If you block all cookies, you will not be able to use our services.

Consent

When you click the “I accept” button on the cookie banner that appears on our website, you consent to our use of cookies as described in this policy. If you do not consent to our use of cookies, you must stop using our site or manually disable them via your browser’s settings.

Disabling and Deleting Cookies

You can manage, block, or delete cookies by adjusting your cookie preferences in your browser settings. However, please note that disabling certain cookies could significantly impact your user experience. Specific instructions for managing cookies in your particular browser are provided at the links below:

Updates to This Policy

We may update this policy from time to time. Please check this page frequently for updates.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our services, please contact us via email at hello@propello.com or by mail at Propello, 1105 Nueces Street, Austin, TX 78701.

Effective Date: September 13, 2022

Cookies Collected

Statistics cookies

Cookie ID	Life span	Type of Cookie	Description
_go	2 years	HTTP	Used for analysis purposes for analysis of visits to ne.se. Used to track page views and certain events.
_gat	1 minute	HTTP	Used to increase Google analytics performance.
_gid	24 hours	HTTP	Used for analysis purposes for analysis of visits to ne.se. Used to track page views and certain events.

Marketing cookies

Cookie ID	Life span	Type of Cookie	Description
_hssrc	session	HTTP	Collects behavioral data for easier web analysis.
hubpottuk	1 year	HTTP	Cookie that sends data to Hubsptot when a visitor, for example, fills in and sends a form.
_fbp	3 months	HTTP	Used by Facebook to deliver advertising services, including real-time bidding from third-party advertisers.
Fr	3 months	HTTP	Used by Facebook to deliver advertising services, including real-time bidding from third-party advertisers.
tr	3 months	HTTP	Used by Facebook to deliver advertising services, including real-time bidding from third-party advertisers.
_gcl_au	3 months	HTTP	Used to link Google Ads and Google Analytics so we can analyze which ads are most relevant to you.
IDEA	1 year	HTTP	Used to record and report your actions after viewing or clicking on an ad. The purpose is to optimize the user experience of the ad and landing page.
test_cookie	1 day	HTTP	Test cookie from Google that checks whether the active browser supports cookies.
_ca_chat	1 year	HTTP	Allows to store information about the user, his preferences for future visits, site traffic and site interactions in order to offer better site experiences and tools in the future.
_ueuuid	10 years	HTTP	Allows to store information about the user, his preferences for future visits, site traffic and site interactions in order to offer better site experiences and tools in the future.
__cfduid	1 year	HTTP	Identify malicious visitors, web-traffic filtration, reduce the chance of blocking legitimate users, and to provide customized services.

Legal + Privacy Center

Privacy Policy

Personal Data Processing Policy

Cookie Policy

Cookies Collected

Statistics cookies

Marketing cookies

Don't Miss Another Update