Legal + Privacy Center
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Collection of information
Propello may collect information from you at various points, including the following:
Product Information and Newsletters
When you submit a form to obtain information about our products and services or subscribe to one of our newsletters, you may be asked to submit information such as name, professional affiliation, email address, company name, address and phone and details on your query or interests in our products and services. This information is collected to help us process your request.
When you submit a form to contact our customer service, you may be asked to submit information such as name, e-mail, district, customer user login and password and details on your query. In addition, some features of our Site, such as our customer live chat functionality or other customer service systems may allow you to voluntarily provide personal information to us. This information is collected to help us process your request.
You may be requested to submit information to use certain Site functionalities (such as posting comments on certain areas of the Site), register for an event or webinar, or view restricted content that may be available on the Site. For instance, you may be asked to provide your name, email address and event or webinar-related preferences to help us process your registration or content request.
Site Activity Information
When you access and interact with the Site, we and our Third Party Agents (as defined below) may collect certain information about those visits. For example, we or our Third Party Agents may receive and record information about your computer and browser, including potentially your IP address, browser type, and other software or hardware information. If you access the Site from a mobile or other device, we may collect a unique device identifier assigned to that device, or other characteristics of the device hardware, operating system and configurations for that device.
Cookies and other tracking technologies (such as browser cookies) may also be used. Websites send these data to your browser when you first request a web page and then store the data on your computer or mobile or other device so the website can access information when you make subsequent requests for pages from that website or app. These technologies may also be used to collect and store information about your usage of the Site and may include search queries you have run on the Site. Most browsers are initially set to accept cookies, but your browser may permit you to change your settings to notify you of a cookie being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Please note that by blocking any or all cookies you may not have access to certain features, content or personalization that may be available through the Site.
Public Areas and Discussion Forums
Any information you share in public areas, such as message boards or feedback sections, becomes public. Please be careful about what you disclose and do not post any personal information that you expect to keep private.
Contests and Sweepstakes
When we run a contest or sweepstakes relating to the Site or Propello, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for your entry will be used and disclosed.
Information from Other Sources
We may supplement any information we collect via this Site with information from publicly or commercially available sources.
Notice and choice
Location of Data
Use and disclosure
To provide and manage the Site.
We use the information we collect from and about you to provide the Site and features to you, including to measure and improve its services and features, to personalize your experience by delivering relevant content, to deliver marketing messages, to allow you to comment on content, to provide you with customer support, and to respond to inquiries. We may also use and disclose aggregate or anonymous data about your use of and activity on the Site to assist us in this regard and for any other purpose.
To contact you.
Propello may periodically send promotional materials (e.g., newsletters) or notifications related to the Site and to Propello’s business to the contact information you provided to us at registration. If you want to stop receiving promotional materials from Propello, you can email us at firstname.lastname@example.org or follow the unsubscribe instructions at the bottom of each email. There are certain service notification emails that you may not opt-out of, such as notifications of changes to the Site or policies.
To improve our products and services.
We may use your personal information for our business purposes, such as data analysis, audits, developing new products and services, enhancing the Site, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns.
To share with our affiliated education companies.
To allow service providers to assist us.
We may engage third party service providers, agents and partners (“Third Party Agents”) to perform functions on our behalf, such as marketing, analytics, credit card processing, shipping or stocking orders and providing customer service. We may disclose your personal information to such Third Party Agents to enable them to assist us in these efforts.
To protect the rights of Propello and our users.
To complete a merger or sale of assets.
If Propello sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in a merger, transfer or other disposition of all or part of its business, assets or stock (including in connection with any bankruptcy or similar proceedings), Propello may transfer your information to the party or parties involved in the transaction.
Propello uses commercially reasonable administrative, technical, personnel and physical measures to safeguard information in its possession against loss, theft and unauthorized use, disclosure or modification.
If you would like to review, correct, update, suppress or otherwise limit our use of your personal information you have previously provided directly to us, you may contact us using the contact information provided below. In your request, please make clear what information you would like to have changed, whether you would like to have your personal information suppressed from our database, or if you have other questions about your personal information. We will try to comply with your request as soon as reasonably practicable.
Even after we have deleted your information from our systems, copies of some information from your account may remain viewable in some circumstances – where, for example, you have shared information with social media platforms and other unaffiliated services. We may also retain backup information related to your account on our servers for some time after cancellation for fraud detection or to comply with applicable law or our internal security policies. Because of the nature of caching technology, your account may not be instantly inaccessible to others, and there may be a delay in the removal of the content from elsewhere on the Internet and from search engines.
We ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, health, or criminal background) on or through the Site or otherwise.
Your California Privacy Rights
If you are a resident of California, you may request certain information regarding our disclosure of personal information to our affiliated education companies for their direct marketing purposes. To make such a request, please write to us at:
Propello – California Privacy Rights
900 Rio Grande
Austin, TX 78701
Attn: General Counsel
Effective Date: September 13, 2022
Last Updated: July 6, 2023
Personal Data Processing Policy
As a user of NE USA, dba Propello, products and services, you should have a good understanding of how we process your personal data. Below is an overview of how we work to ensure that you can be confident that your personal data is always processed correctly and securely.
What is personal data?
Personal data is any information which, alone or in combination with other information available to you or to someone else, can be linked, directly or indirectly, to a natural person who is alive. For example, name, email address, IP address and various types of electronic identities. Photographs and films of people, or a person's voice, are examples of other common personal data.
What is meant by the processing of personal data?
Processing means anything that can be done with personal data. For example, collecting, recording, storing, reading, compiling, copying, transmitting and publishing.
What does Propello use the personal data for?
We store and use (process) the personal data you provide to us, such as name, address and email address, only to administer the customer relationship and to improve and facilitate your use of the service. Your data will never be disclosed to others for marketing or other use without your prior consent.
Where does Propello store personal data?
We always ensure a high level of security for the processing and storage of personal data wherever it takes place. At present, we have our servers in the EU. Should we choose to store information or engage in cooperation outside the EU, we will ensure that the relevant provider complies with the applicable regulatory framework and that all security requirements that we ourselves follow are complied with.
What are your right to know what personal data Propello is processing?
As a customer of Propello, you can contact us at any time to access your personal data. You also have the right to have your personal data deleted, provided that it is not needed for Propello to fulfill its obligations or for legal reasons. In cases where a school, municipality or other legal entity has signed a contract with us, we will follow the instructions applicable to Propello as a data processor under the data processor agreement signed. This means that Propello may refer you to the party that is to be regarded as the principal and data controller of your personal data.
How secure is my personal data with Propello?
Propello ensures that both physical and digital security is always high. Propello's services allow administrators and teachers to access personal information about users under their contract. Personal information relating to users is only available to Propello employees whose job duties require such access and they must use high-security encrypted transmission to access the data. In addition, we have an authorization system that provides access to information only to those whose duties require it. This applies both to passwords and electronic keys to access the services and to the services Propello uses to manage our users. All computers with access to personal data are kept up-to-date and protected by antivirus/malware software.
Which of Propello's subcontractors have access to personal data?
Some of Propello's suppliers have access to personal data information in order to provide services to Propello, such as suppliers providing CRM, email management, payment and customer support tools. All suppliers comply with the applicable GDPR regulations. Propello always ensures that contracted subcontractors who are given access to personal data, in the US and abroad, have a sufficiently high level of protection for the secure handling of these data. In all cases, personal data processor agreements are drawn up which further ensure that the supplier complies with the high security requirements set by Propello and complies with the directives issued with regard to the handling of personal data. If you, as a principal, would like to know which suppliers Propello uses, please contact us.
How long is personal data stored?
A fundamental principle of the General Data Protection Regulation (GDPR) is that personal data must not be kept longer than is necessary for the purpose of the processing, and therefore collected personal data must be deleted from all storage locations as soon as the data is no longer necessary or otherwise relevant. If you have purchased directly from us, we will store your contact information and method of payment in accordance with applicable regulations and security requirements in order to provide you with continued service and to respond to queries etc. If we are acting as a data processor, we will comply with the rules regarding the storage of information as set out in the contract between us and the principal.
Who can access my personal data?
Only Propello's authorized personnel are given access to and may process personal data relating to Propello's users and customers. As a learning material customer of Propello, you can choose which of your users will be given access to personal data of your other users. Users' personal information is, of course, never shared openly.
How do users consent to Propello processing personal data?
When creating an account, or logging into the service for the first time, the user is asked to accept Propello's terms and conditions. This is necessary to enable the correct handling of personal data and to ensure the protection required for the processing. If the terms are not accepted, the service cannot be used.
What applies when Propello acts as a data processor?
As a large part of Propello's users' personal data is processed and stored in our services as a result of contracts signed through its principals, Propello is to be considered a processor and Propello processes the personal data in accordance with a processor agreement. Propello must always, when processing personal data as a processor, comply with applicable law and the restrictions and conditions of processing arising from the processor agreement.
Whom can I contact at Propello regarding the processing of personal data?
If you have any unanswered questions about Propello's handling of personal data, please contact us at email@example.com and we will help you. You can also contact the Data Protection Authority (IMY) if you have any concerns about our handling of personal data.