Legal + Privacy Center
Below is the Privacy Policy for the propello.com website. Visit this page to read our End User License Agreement (EULA) for Propello's products, platform, and curriculum this page to read about the principles and policy governing student data collected and maintained on behalf of our school customers.
Continue reading below or click to jump to one of these sections:
Privacy Policy | Personal Data Processing | Cookie Policy | Cookies Collected
Privacy Policy
Introduction
NE, Inc. (“Propello” or “we”) recognizes the importance of protecting the privacy and security of your personal information. This Privacy Policy describes our practices in connection with information that we may collect through your use of this website (the “Site”). Please note that when you use certain of our products, services, applications or other websites, our use of your information may be governed by a separate legal agreement or a privacy policy specifically posted in connection with those offerings. If you have any question as to what legal agreement or privacy policy controls the collection and use of your information, please contact us using the contact information below.
This Privacy Policy applies to the collection and use by Propello of your personal information (i.e., information that identifies or permits contact with a specific person, such as full name or email address) provided in connection with your use of the Site. It also describes Propello’s practices for handling non-personal information (e.g., site activity) in connection with the Site.
Children
As set forth in our Website Terms of Use, the Site is for a general audience, is not targeted to children, and does not knowingly collect personal information from children under 13 years of age.
By providing personal information to us or using the Site, you agree to the terms and conditions of this Privacy Policy. If you do not agree to this Privacy Policy, please discontinue your use of the Site.
Collection of information
Propello may collect information from you at various points, including the following:
Product Information and Newsletters
When you submit a form to obtain information about our products and services or subscribe to one of our newsletters, you may be asked to submit information such as name, professional affiliation, email address, company name, address and phone and details on your query or interests in our products and services. This information is collected to help us process your request.
Customer Support
When you submit a form to contact our customer service, you may be asked to submit information such as name, e-mail, district, customer user login and password and details on your query. In addition, some features of our Site, such as our customer live chat functionality or other customer service systems may allow you to voluntarily provide personal information to us. This information is collected to help us process your request.
Registration
You may be requested to submit information to use certain Site functionalities (such as posting comments on certain areas of the Site), register for an event or webinar, or view restricted content that may be available on the Site. For instance, you may be asked to provide your name, email address and event or webinar-related preferences to help us process your registration or content request.
Site Activity Information
When you access and interact with the Site, we and our Third Party Agents (as defined below) may collect certain information about those visits. For example, we or our Third Party Agents may receive and record information about your computer and browser, including potentially your IP address, browser type, and other software or hardware information. If you access the Site from a mobile or other device, we may collect a unique device identifier assigned to that device, or other characteristics of the device hardware, operating system and configurations for that device.
Cookies
Cookies and other tracking technologies (such as browser cookies) may also be used. Websites send these data to your browser when you first request a web page and then store the data on your computer or mobile or other device so the website can access information when you make subsequent requests for pages from that website or app. These technologies may also be used to collect and store information about your usage of the Site and may include search queries you have run on the Site. Most browsers are initially set to accept cookies, but your browser may permit you to change your settings to notify you of a cookie being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Please note that by blocking any or all cookies you may not have access to certain features, content or personalization that may be available through the Site.
Public Areas and Discussion Forums
Any information you share in public areas, such as message boards or feedback sections, becomes public. Please be careful about what you disclose and do not post any personal information that you expect to keep private.
Contests and Sweepstakes
When we run a contest or sweepstakes relating to the Site or Propello, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for your entry will be used and disclosed.
Information from Other Sources
We may supplement any information we collect via this Site with information from publicly or commercially available sources.
Notice and choice
Updates to Privacy Policy; Choice.
Propello may modify this Privacy Policy. Please look at the Last Revised Date at the top of this Privacy Policy to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site. If you do not wish to be bound by the terms of the revised Privacy Policy, you must discontinue your use of the Site.
Location of Data
The Site is hosted in and managed and controlled by us from the United States and is not intended to subject us to the laws or jurisdiction of any jurisdiction other than that of the United States. If you are a user located outside the United States, you understand and consent to having any personal information processed in the United States. United States data protection and other relevant laws may not be the same as those in your jurisdiction. This includes the use of cookies and other tracking technologies as described above.
Linked Services
The Site may be linked to sites operated by unaffiliated companies, and may carry advertisements or offer content, functionality, games, newsletters, contests or sweepstakes, or applications developed and maintained by unaffiliated companies. Propello is not responsible for the privacy practices of unaffiliated companies, and once you leave the Site via a link or enable an unaffiliated service, you are subject to the applicable privacy policy of the unaffiliated service.
Use and disclosure
We may use and/or disclose any personal information and other information we collect from and about you for the following purposes and as described elsewhere in this Privacy Policy:
To provide and manage the Site.
We use the information we collect from and about you to provide the Site and features to you, including to measure and improve its services and features, to personalize your experience by delivering relevant content, to deliver marketing messages, to allow you to comment on content, to provide you with customer support, and to respond to inquiries. We may also use and disclose aggregate or anonymous data about your use of and activity on the Site to assist us in this regard and for any other purpose.
To contact you.
Propello may periodically send promotional materials (e.g., newsletters) or notifications related to the Site and to Propello’s business to the contact information you provided to us at registration. If you want to stop receiving promotional materials from Propello, you can email us at marketing@propello.com or follow the unsubscribe instructions at the bottom of each email. There are certain service notification emails that you may not opt-out of, such as notifications of changes to the Site or policies.
To improve our products and services.
We may use your personal information for our business purposes, such as data analysis, audits, developing new products and services, enhancing the Site, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns.
To share with our affiliated education companies.
Propello may share your information with Propello’s affiliated education companies for the purposes described in this Privacy Policy.
To allow service providers to assist us.
We may engage third party service providers, agents and partners (“Third Party Agents”) to perform functions on our behalf, such as marketing, analytics, credit card processing, shipping or stocking orders and providing customer service. We may disclose your personal information to such Third Party Agents to enable them to assist us in these efforts.
To protect the rights of Propello and our users.
There may be instances when Propello may disclose your information, in situations where Propello has a good faith belief that such disclosure is necessary or appropriate in order to: (i) protect, enforce, or defend the legal rights, privacy, safety, operations, or property of Propello, our parents, subsidiaries or affiliates or our or their employees, agents and contractors (including enforcement of our agreements, including our terms of use); (ii) protect the rights, safety, privacy, security or property of users of the Site or others; (iii) protect against fraud or for risk management purposes; (iv) comply with the law or legal process, including laws outside your country of residence; (v) respond to requests from public and government authorities, including those outside your country of residence; or (vi) allow us to pursue available remedies or limit the damages that we may sustain.
To complete a merger or sale of assets.
If Propello sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in a merger, transfer or other disposition of all or part of its business, assets or stock (including in connection with any bankruptcy or similar proceedings), Propello may transfer your information to the party or parties involved in the transaction.
Security
Propello uses commercially reasonable administrative, technical, personnel and physical measures to safeguard information in its possession against loss, theft and unauthorized use, disclosure or modification.
User control
If you would like to review, correct, update, suppress or otherwise limit our use of your personal information you have previously provided directly to us, you may contact us using the contact information provided below. In your request, please make clear what information you would like to have changed, whether you would like to have your personal information suppressed from our database, or if you have other questions about your personal information. We will try to comply with your request as soon as reasonably practicable.
Data retention
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.
Even after we have deleted your information from our systems, copies of some information from your account may remain viewable in some circumstances – where, for example, you have shared information with social media platforms and other unaffiliated services. We may also retain backup information related to your account on our servers for some time after cancellation for fraud detection or to comply with applicable law or our internal security policies. Because of the nature of caching technology, your account may not be instantly inaccessible to others, and there may be a delay in the removal of the content from elsewhere on the Internet and from search engines.
Sensitive information
We ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, health, or criminal background) on or through the Site or otherwise.
Your California Privacy Rights
If you are a resident of California, you may request certain information regarding our disclosure of personal information to our affiliated education companies for their direct marketing purposes. To make such a request, please write to us at:
Propello – California Privacy Rights
900 Rio Grande
Austin, TX 78701
Attn: General Counsel
Contact us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@Propello.com
Effective Date: September 13, 2022
Last Updated: July 6, 2023
Personal Data Processing Policy
As a user of NE USA, dba Propello, products and services, you should have a good understanding of how we process your personal data. Below is an overview of how we work to ensure that you can be confident that your personal data is always processed correctly and securely.
What is personal data?
Personal data is any information which, alone or in combination with other information available to you or to someone else, can be linked, directly or indirectly, to a natural person who is alive. For example, name, email address, IP address and various types of electronic identities. Photographs and films of people, or a person's voice, are examples of other common personal data.
What is meant by the processing of personal data?
Processing means anything that can be done with personal data. For example, collecting, recording, storing, reading, compiling, copying, transmitting and publishing.
What does Propello use the personal data for?
We store and use (process) the personal data you provide to us, such as name, address and email address, only to administer the customer relationship and to improve and facilitate your use of the service. Your data will never be disclosed to others for marketing or other use without your prior consent.
Where does Propello store personal data?
We always ensure a high level of security for the processing and storage of personal data wherever it takes place. At present, we have our servers in the EU. Should we choose to store information or engage in cooperation outside the EU, we will ensure that the relevant provider complies with the applicable regulatory framework and that all security requirements that we ourselves follow are complied with.
What are your right to know what personal data Propello is processing?
As a customer of Propello, you can contact us at any time to access your personal data. You also have the right to have your personal data deleted, provided that it is not needed for Propello to fulfill its obligations or for legal reasons. In cases where a school, municipality or other legal entity has signed a contract with us, we will follow the instructions applicable to Propello as a data processor under the data processor agreement signed. This means that Propello may refer you to the party that is to be regarded as the principal and data controller of your personal data.
How secure is my personal data with Propello?
Propello ensures that both physical and digital security is always high. Propello's services allow administrators and teachers to access personal information about users under their contract. Personal information relating to users is only available to Propello employees whose job duties require such access and they must use high-security encrypted transmission to access the data. In addition, we have an authorization system that provides access to information only to those whose duties require it. This applies both to passwords and electronic keys to access the services and to the services Propello uses to manage our users. All computers with access to personal data are kept up-to-date and protected by antivirus/malware software.
Which of Propello's subcontractors have access to personal data?
Some of Propello's suppliers have access to personal data information in order to provide services to Propello, such as suppliers providing CRM, email management, payment and customer support tools. All suppliers comply with the applicable GDPR regulations. Propello always ensures that contracted subcontractors who are given access to personal data, in the US and abroad, have a sufficiently high level of protection for the secure handling of these data. In all cases, personal data processor agreements are drawn up which further ensure that the supplier complies with the high security requirements set by Propello and complies with the directives issued with regard to the handling of personal data. If you, as a principal, would like to know which suppliers Propello uses, please contact us.
How long is personal data stored?
A fundamental principle of the General Data Protection Regulation (GDPR) is that personal data must not be kept longer than is necessary for the purpose of the processing, and therefore collected personal data must be deleted from all storage locations as soon as the data is no longer necessary or otherwise relevant. If you have purchased directly from us, we will store your contact information and method of payment in accordance with applicable regulations and security requirements in order to provide you with continued service and to respond to queries etc. If we are acting as a data processor, we will comply with the rules regarding the storage of information as set out in the contract between us and the principal.
Who can access my personal data?
Only Propello's authorized personnel are given access to and may process personal data relating to Propello's users and customers. As a learning material customer of Propello, you can choose which of your users will be given access to personal data of your other users. Users' personal information is, of course, never shared openly.
How do users consent to Propello processing personal data?
When creating an account, or logging into the service for the first time, the user is asked to accept Propello's terms and conditions. This is necessary to enable the correct handling of personal data and to ensure the protection required for the processing. If the terms are not accepted, the service cannot be used.
What applies when Propello acts as a data processor?
As a large part of Propello's users' personal data is processed and stored in our services as a result of contracts signed through its principals, Propello is to be considered a processor and Propello processes the personal data in accordance with a processor agreement. Propello must always, when processing personal data as a processor, comply with applicable law and the restrictions and conditions of processing arising from the processor agreement.
Whom can I contact at Propello regarding the processing of personal data?
If you have any unanswered questions about Propello's handling of personal data, please contact us at hello@propello.com and we will help you. You can also contact the Data Protection Authority (IMY) if you have any concerns about our handling of personal data.
Cookie Policy
At NE USA, Inc., dba Propello (hereinafter, “NE”), we are committed to transparent communication about the way our website collects information from users. Our Privacy Policy, located at https://propello.com/privacy-policy, describes and governs our data collection and processing practices. This Cookie Policy specifically addresses how we use various technologies. The cookie technologies covered in this policy include cookies, flash cookies, pixels, web beacons, and other related data files customarily used by most websites today.
About Cookies
NE uses what is known as cookies and other similar technologies to see how NE's digital services are used and to customize the user experience. Cookies consist of small text files and are a very common tool on the Internet. The cookie files are read and stored by the browser on the equipment used to visit the websites. NE's customers and registered users consent to the use of cookies. Users can set their browser to block cookies and can delete cookies already stored. Logging in to ne.se requires the user to accept cookies, without this, the service cannot be used.
On our promotional pages, web shops and other pages where we can learn about our customers' and visitors' interests in our products, cookies are used to customize content and advertising, to provide social media features and to analyze traffic. In such cases, any use of such cookies will be clearly indicated on the relevant website. We share information about such use of these pages only with trusted social media, advertising and analytics partners.
An overview of the cookies we use can be found in the section below.
We use cookies on our site for the following purposes:
- track website traffic
- store and manage user account data
- capture location and IP addresses
- assist in e-commerce functionalities
- prefill reoccurring fields on our site
- provide redirects to various portions of our site
Third-Party Cookies
The cookies stored when you visit our site may also include third-party cookies. Third-party cookies are stored by other parties and are used primarily to track a user’s browsing history. Third parties may also use cookies to provide advertising to you across various sites.
We and our advertising partners use cookies to personalize advertising and show relevant ads to those who have previously shown interest in our products. For example, we use Google's various features for, among other things, personalized advertising. You can opt-out of Google's advertising features and other Google Analytics features using the Google Analytics Opt-out Browser Add-on.
For example, we also use some of Facebook's advertising features. You can change how Facebook uses information based on your activities on websites or apps outside of Facebook for advertising purposes in Facebook's Ads settings.
Permanent Cookies and Session Cookies
There are two types of cookies. One type, called a "permanent cookie", saves a file that remains on the visitor's computer. It is used, for example, to tailor the website to the visitor's preferences, choices and interests, to customize external advertising and for statistical tracking. The second type is called a "session cookie". While a visitor is on a web page, it is temporarily stored in the visitor's computer memory. Session cookies disappear when you close your browser. Our website uses both permanent and session cookies. We use both types of cookies for our advertising to make it more relevant to users and more valuable to NE. They are used to enable the selection of ads based on what is relevant to the user, to improve reporting on different campaigns and to prevent ads that have already been shown to you from being shown again.
We use session cookies for our visitor statistics. Websites often collect information about what users do during a visit. This can include which pages users visit most often, and whether users receive error messages on certain pages. We use session status cookies to improve our offerings and website so that users have a better experience on the web. If you block or delete these cookies, you can nevertheless use the site.
We also use session cookies to keep you logged into the service. If you block all cookies, you will not be able to use our services.
Consent
When you click the “I accept” button on the cookie banner that appears on our website, you consent to our use of cookies as described in this policy. If you do not consent to our use of cookies, you must stop using our site or manually disable them via your browser’s settings.
Disabling and Deleting Cookies
You can manage, block, or delete cookies by adjusting your cookie preferences in your browser settings. However, please note that disabling certain cookies could significantly impact your user experience. Specific instructions for managing cookies in your particular browser are provided at the links below:
Updates to This Policy
We may update this policy from time to time. Please check this page frequently for updates.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our services, please contact us via email at hello@propello.com or by mail at Propello, 1105 Nueces Street, Austin, TX 78701.
Effective Date: September 13, 2022
Cookies Collected
|
Provider |
Name |
Purpose |
Type |
Duration |
|
Analytical/Performance Cookies |
||||
|
Google Analytics |
__utma |
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. |
First and third party |
2 years |
|
Google Analytics |
__utmv |
Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. |
Third party, persistent |
|
|
Google Analytics |
__utmz |
Stores the traffic source or campaign that explains how you reached the Websites. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. |
Third party, persistent |
|
|
YouTube |
VISITOR_INFO1_LIVE |
This cookie tracks viewing of Youtube videos on the website. |
Third party, persistent |
|
|
Marketing & Social Media Cookies |
||||
|
|
datr, _js_datr, _js_reg_ext_ref, _js_reg_fb_gate |
These cookie are used by Facebook as part of their embedded services on the Websites (likes, sharing etc.). More information about Facebook’s use of cookies can be found in their cookie policy |
Third party |
|
|
Google DoubleClick Floodlight |
Conversion |
Help advertisers determine how many times people who click on their ads end up purchasing their products or performing a particular action (e.g. submitting a form, watching a video, downloading a PDF, etc). These cookies allow Google and the advertiser to determine that you clicked the ad and later visited the advertiser's site. Conversion cookies are not used by Google for personalized ad targeting and persist for a limited time only. |
Third party |
30 days |
|
|
ide |
This is a Google UserID cookie used to help track users across various portions of the Websites to assist Propello in understanding how individuals use our websites, what content they view, and to help Propello improve website performance. |
Third party |
Two years |
|
|
nid |
This is a Google UserID cookie used to help track users across various portions of the Websites to assist Propello in understanding how individuals use our websites, what content they view, and to help Propello improve website performance. |
Third party |
6 months |
|
|
Conversion |
Help advertisers determine how many times people who click on their ads end up purchasing their products or performing a particular action (e.g. submitting a form, watching a video, downloading a PDF, etc). These cookies allow LinkedIn and the advertiser to determine that you clicked the ad and later visited the advertiser's site. Conversion cookies are not used by LinkedIn for personalized ad targeting and persist for a limited time only. |
||
|
|
JSESSIONID |
General purpose platform session cookie. It is used to maintain an anonymous user session by the server. |
Third party |
Until end of session |
|
|
lang |
This cookie is used to set default locale/language. |
Third party |
Until end of session |
|
|
lidc |
This cookie is used for routing from Share buttons and ad tags |
Third party |
1 day |
| lissc | Used to ensure there is correct SameSite attribute for all cookies in that browser | Third party | 1 year | |
|
|
bcookie |
This cookie is used by LinkedIn for identifying the Browser ID. It is set from LinkedIn share buttons and ad tags. |
Third party |
1 year |
|
|
bscookie |
This cookie is used by LinkedIn to recognize a secure Browser ID. |
Third party |
1 year |
|
|
UserMatchHistory |
This cookie is used by LinkedIn Ads to help Propello measure advertising performance. More information can be found in their cookie policy. |
Third party |
|
|
|
visit |
This cookie is used by LinkedIn as part of their embedded services on the Websites. More information can be found in their cookie policy. |
Third party |
|
| li_fat_id | Member indirect identifier for Members for conversion tracking, retargeting, analytics | Third party | ||
|
|
Conversion |
Help advertisers determine how many times people who click on their ads end up purchasing their products or performing a particular action (e.g. submitting a form, watching a video, downloading a PDF, etc). These cookies allow Twitter and the advertiser to determine that you clicked the ad and later visited the advertiser's site. Conversion cookies are not used by Twitter for personalized ad targeting and persist for a limited time only. |
Third party |
30 days |
|
|
personalization_id |
Conversion tracking to help Propello measure the performance of advertising campaigns through Twitter, across different browsers and devices used by the same person. More information about Twitter’s use of cookies can be found in their cookie policy. |
Third party |
1 month |
|
|
Auth_token, twll, secure_session, guest_id, remember_checked, remember_checked_on, lang |
These cookies are used by Twitter as part of their embedded services on the Websites (likes, sharing etc.). More information about Twitter’s use of cookies can be found in their cookie policy. |
Third party |
|
|
YouTube |
SID |
This cookie is used by Google in combination with HSID to verify your Google user account, if you have one, and your most recent login time to your Google account. |
Third party |
|
|
YouTube |
HSID |
Used by Google in combination with SID to verify your Google user account, if you have one, and your most recent login time to your Google account. |
Third party |
|
|
YouTube |
PREF |
This cookie is used by Google to set each of its users’ preferred language preferences. |
Third party |
|
|
YouTube |
NID |
Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. |
Third party |
|
|
YouTube |
LOGIN_INFO, YSC, SAPISID, SSID, APISID |
These cookies are used by Youtube as part of their embedded services on the Websites (sharing etc.). More information about Youtube’s use of cookies can be found in their cookie policy. |
Third party |
|
Commonly used cookies on the Websites
The following cookies may be present on certain of the websites, including but not limited to Propello.com. The tables below include information on the duration of each cookie, its purpose and if its use involves the transfer of information to any of our third party business partners.
|
Provider |
Name |
Purpose |
Type |
Duration |
|
Analytical/Performance Cookies |
||||
|
Google Analytics |
_gat |
This cookie name is associated with Google Universal Analytics, according to Google documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes. |
First party, Session |
1 minute |
|
Google Analytics |
_gid |
This cookie stores a unique user session identifier. |
First & Third party, Session |
24 hours |
|
Google Analytics |
_ga |
This cookie is typically written to the browser upon the first visit to the Websites. If the cookie has been deleted by the browser operator, and the browser subsequently visits propello.com, a new _ga cookie is written with a different unique ID. In most cases, this cookie is used to understand whether a visitor is a single time visitor or a repeat visitor to the Websites and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. |
First & Third party, Persistent |
2 years |
|
Google Analytics |
__utmb |
This cookie is used to determine new sessions/visits. |
First party |
30 mins from set/update |
|
Customisation cookies |
||||
|
Hubspot |
hubpottuk |
Cookie that sends data to Hubsptot when a visitor, for example, fills in and sends a form. |
Third party, Persistent |
2 years from set/update |
|
Marketing & Social Media Cookies |
||||
|
|
ide |
This is a Google UserID cookie used to help track users across various portions of the Websites. |
Third party |
Two years |
|
|
nid |
This is a Google UserID cookie used to help track users across various portions of the Websites. |
Third party |
6 months |
|
|
uid |
This is a Google UserID cookie used to help track users across various portions of the Websites. |
Third party, Persistent |
|
|
|
BizoID |
LinkedIn Ad analytics |
Third party |
6 months |
|
|
UserMatchHistory |
This cookie is used by LinkedIn for advertisement analytics |
Third party |
6 months |